If your site is not appearing on your dashboard, check that you've entered your token correctly on your site and saved it.
Visit "Tag1 Quo" at
/admin/settings/tag1quo on your site and enter your API token, then click
If your API token is entered properly, saved, and you receive the following error
Failed to validate token with server. Full details of the transaction are in the system log.
There are two potential causes to rule out:
- Do you have a firewall preventing you from making outgoing connection attempts from that server?
Please check with your network administrator to rule out any firewall or DNS issues. For Tag1 Quo to work properly, you'll need to allow this request to go out.
- Are you running an outdated version of OpenSSL?
We strictly disallow SSL handshakes with older known-insecure ciphers, and that can cause these sorts of failures.
You can test whether or not this is your problem by running the following command from the web server:
curl -I https://quo.tag1consulting.com
If you get an "Unknown SSL protocol error" you are running an insecure version of SSL. If you're unable to upgrade SSL on your server, we provide a legacy endpoint allowing you to use our service. To enable, you'll have to add the following line to the appropriate Drupal settings.php configuration file:
$conf['tag1quo_url'] = 'https://quo-legacy.tag1consulting.com/2.1/site';
The Tag1 Quo service should then operate normally for you.
In most cases, you’ll want to run Tag1 Quo on your production website. Installing it and running it on your live site will allow you to capture update history within Tag1 Quo, which is useful data.
However, if your workflow requires running Tag1 Quo on a non-production instance of your site and you do not have any available site subscriptions, you can work around this limitation by specifying manual overrides via settings.php
If a site on your dashboard is indicating that it has not sent an update in the last 24 hours:
- Check that your API token is entered correctly on your site at
/admin/settings/tag1quo. Verify that
Report enabled module information to Tag1 Consulting, Incis checked. Click
- Go to
/admin/settings/tag1quo/status. If cron is not running on your site, you will see
A heartbeat will be sent to Tag1 the next time cron runs. (See Setting up cron for help on setting up a Drupal cron job).
- Click on
/admin/settings/tag1quo/status. If the page updates with
Module status reported to Tag1 Consulting., your site is properly configured for reporting to Tag1 Quo. If you get an error message, make note of that error, and gather some additional information for troubleshooting.
When requesting assistance with an issue, our support team may ask for additional information, including error and debugging logs. Please be prepared to provide them with the following:
- Go to
Filter log messages.
Tag1 Quofrom the
- Provide these logs to Tag1 Quo's support team, if requested.
- Go to
Advanced, and enable
- Click on
- Go to
/admin/settings/tag1quo/review, scroll to the bottom and expand
- Triple-click into the expanded
Raw datafield to copy that data and provide this to Tag1 Quo's support team.